Total Customer Satisfaction remains our utmost priority and we have no compromise on delivering good quality products on time to our Customers. Our Customer Satisfaction policy statement- “Flexibility to Satisfy Customers’ Needs” reflects our commitment.
We also believe in people investment and development where our key to achieving our company’s vision and objectives lies in the combined efforts of the management’s effort to create a cross-functional teamwork culture. The management believes the best investment is knowledge acquisition and we will endeavor to provide adequate training programs for the enhancement of employee’s skill and knowledge.
We have since embarked on establishing a Quality Management System towards compliance to ISO/TS 16949 and ISO 14001 as a guideline to assist us to address the changing needs and global requirement trends of our Customers. This will thus enable us to realize our Corporate Vision Statement- To Become the Preferred and Leading Metal Stamping Provider in the Global Market.
The Quality Policy of Ngai Cheong Metal Industries Sdn Bhd reflects the top management’s vision to continually create & provide:
- Total Customer Satisfaction through the Development & On-Time Supply of Innovative, Cost Effective & Excellent Quality Products. In order to achieve this, we believe & undertake continual improvement activities by developing and maintaining.
- A result-orientated & customer-focused workforce
- Employee empowerment & cross-functional team work culture
- A Quality Management System to comply with all Customer’s QMS, statutory & regulatory requirements & to continually improve the effectiveness of this system.
- Total Customers Satisfaction
- High Quality Products
- Cost Efficiency
- Delivery Efficiency
- Continuous Manpower Development
The images below shows our test equipments that are used during quality control: